FREQUENTLY ASKED QUESTIONS

Everything you need to know about busylizzy. If you cannot find the answer to your question below, please contact us and we’ll promptly respond to your query.

Busylizzy is  members club. We arrange lots of lovely classes, events and coffee mornings which members can attend on flexible terms – picking and choosing what they fancy each week. Classes and events take alot of planning and budget so we can only offer this flexible service to commited members. To keep it simple, we have two types of membership to suit all usage. Monthly Pick ‘n’ Mix membership gives you access to any 8 classes a month. Unlimited membership gives you complete freedom to come to anything, anytime. Give us a go. Get started today!

New members all receive a 14 day cooling off period – effectively a 14 day trial upon joining busylizzy. Once signed up we activate your ‘self-service’ account and app where you can schedule all the classes & events you’d like to attend. If after 14 days you decide its not for you, we simply refund you and cancel your membership – less £7.50.00 per class attended. See our T&C’s for more info.

Joining is easy and only take 60 seconds. Click here and complete the personal details form and make your payment using any debit or credit card through our secure payment system. We will promptly activate your ‘self service’ booking system and app so you can start booking your classes.

A Membership includes parents and their children up to 4 years of age. This can also include Nanny, Grandparents or Au Pair bringing your child(ren) along to the baby or toddler classes.

Yes! Older siblings are welcome along to the baby classes (the only exception being baby massage and baby karma due to the calming class ambiance). Likewise, babes in arms are welcome to any active tots class.

Via our clever booking system and smartphone app, members can view our classes and see the number of spaces available in each session  – up to 4 weeks in advance. This ensures everyone can plan and book into their preferred sessions with ease and clarity. We run our classes at around 85% capacity and monitor our classes attendance closely. You’ll notice we run multiples of our particularly popular sessions to ensure everyone can get a space in their class of choice.

Before participating in the fitness classes, please complete a PARQ medical form. The information supplied is confidential and only shared with an instructor if needed ie, injury or illness where alternative exercises can be prescribed. Click Here to complete it. Bring along a bottle of water and ideally a small towel to your classes and if exercising outdoors, wear comfy layers.

A member of the busylizzy team activates your account for you. All new membership are processed promptly – usually within 24 hours. If you are wanting to attend a specific class straight away and haven’t received your log in, contact us and we’ll manually book you in.

Yes – many mums attend sessions with their babies whilst on Maternity Leave and when they return to work often continue membership with us for Grandma or Nanny to come along. Membership isn’t exclusive for mums. Dad’s and Grandpa’s are very welcome along too!

Yes – When completing the membership registration form, make a note of your preferred start date in the comments box (up to 6 weeks in advance). We will activate your membership to coincide with your other commitments.

If you cannot attend a booked class, log into your account and go to ‘my schedule’ where you can cancel and reschedule your session . If you use the app, simply navigate to your booked class and tap ‘cancel’.  Classes can be cancelled up to 2 hours before they start – this is just enough time for another member to take your space.  Our system is automated so if you miss the 2 hour cut off time, the class will be allocated to your account,

Membership is for a minimum term of 3 months. Thereafter you can cancel, upgrade or downgrade your membership by giving us 1 full month notice by completing this form – Your request will be acknowledged and processed within 3 working days of receipt.

If for some reason our automated monthly payment system does not collect your membership payment, you can pay your invoice online in your member ‘self service’ account. Go to ‘My Bills’ to view outstanding invoices.

Yes – Your membership is flexible. If you cannot attend classes for a month or two, let us know and we’ll freeze your membership payments whilst you are away for a maximum of 2 months. Ideal for the arrival of baby number 2 (or 3), work commitments or summer holiday plans.  Freeze periods cannot be back dated and are for a minimum of one month agreed in advance. To arrange this, complete the freeze form

We recommend 6 weeks after having your baby. That said, we are all different and if your G.P is happy for you to start exercise, we’d love to see you. Our fitness team are postnatally qualified and parents themselves so you’ll be in safe hands.

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